Frequently Asked Questions
Everything you need to know about shopping for your little ones at PatPat.
How long does shipping usually take?
Shipping times vary by location, but most orders arrive within 7 to 15 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original condition, unworn, and with all tags attached to be eligible for a refund.
How do I determine the right size for my child?
We provide a detailed size chart on every product page that includes measurements for height and weight to help you find the perfect fit for babies, toddlers, and kids.
Are your clothing materials safe for sensitive skin?
Yes, we prioritize safety and comfort. Many of our products are made from high-quality cotton and non-toxic dyes, and we offer a specific line of OEKO-certified organic clothing.
Can I change or cancel my order after it has been placed?
Orders can be modified or canceled within 30 minutes of placement. After this window, the order begins processing in our warehouse and changes can no longer be made.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various 'Buy Now, Pay Later' services like Afterpay and Klarna depending on your region.